Troubleshoot Form Notifications Not Sending
Are you not receiving your website's form submissions in your email inbox? First, be sure to check whether your form's notifications are set up properly. After doing so, submit a "test" form submission on your website to see if you received the notification.
If you do not see the form submission in your email inbox, try the troubleshooting steps below.
1. Check your Spam, Junk, or other folders
If you do not see the form submission notification email in your main inbox, then you should check any other folders. For example, Gmail divides emails into multiple folders that are sometimes separated from your main inbox (like "Updates" or "Promotions").
If the email is not in any of your inbox's folders, then you should check your Spam or Junk folder. If you find that the email is in your Spam folder, please mark it as "Not Spam" so that the system learns to deliver the form notification emails to your main inbox in the future.
2. Add the sending email address to your email system's "Safelist"
To ensure that these email notifications do not end up in your Spam folder, you can add the notification email address to your email account's "allow list" ensure that it always arrives in your inbox.
Most email providers have a "Filter" setting, where you can specify rules for specific email addresses.
Add an Email Filter in Gmail
1. Sign in to your Gmail account and click on the "gear" icon at the top-right corner of your inbox. This will open a dropdown menu, where you will select See All Settings.
2. Once in your Settings panel, select Filters and Blocked Addresses at the top of the screen.
3. Click Create a new filter.
4. In the text box next to From: copy and paste the following email address: noreply@notifications.mymarketing360.com
5. On the next screen, check the box labeled Never send it to Spam and click Create filter to save.
Add Filters in Yahoo! Mail, Outlook, and AOL
You can add email addresses to your "allow list" in other email platforms by creating filters and managing spam settings.
3. Check if your mailbox is/was full
Sometimes, if your email inbox is full, a form notification will "bounce" back. When the notification bounces, then the email address is automatically added to a suppression list by Wordpress. When this occurs, the email will need to be manually removed from the suppression list.
If the above solutions do not solve the issue and you believe that your email address may be on a Suppression List, please submit a support ticket to support@marketing360.com to request to remove the email address from any suppression lists.
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