Refunding Shop App Purchases
If you need to refund a purchase made on the Marketing 360® Shop app, then you can follow the steps below to issue a refund:
Refund a purchase made via Marketing 360® Payments
If your store uses the Marketing 360® Payments processor, you can easily refund any e-commerce purchase directly from your Marketing 360® Payments > E-Commerce dashboard.
Refunds can be issued for any successful transaction displayed on either the All Transactions or Paid tabs.
- Hover over the successful transaction.
- Click the vertical ellipses to the right of the status and select Refund Payment.
- Select your reason for issuing the refund.
Reason Description Duplicate The transaction was a duplicate of another successful transaction and should not be processed. Fraudulent Charge The transaction was marked as fraudulent by Stripe. Requested by Customer The customer has requested a refund of the transaction. - Add More details about the refund if you'd like to include a note to the customer. (Optional)
Once the payment has been refunded, it will be automatically be updated with a Refunded payment status on your Shop App dashboard on the Orders page: - Once the order is refunded, you will also need to update the fulfillment status on your Shop App orders dashboard with one of the following statuses:
Status Description Returned You shipped the product to the customer and they returned it. Will Not Deliver You refunded the purchase before shipping the product.
You are able to issue full refunds using this method. If you're looking to make a partial refund and are using the Payments platform, you can email payments.executives@madwire.com or call 855-462-3343 for partial refund assistance
Refund a purchase made via a third-party payment processor
To refund purchases made via third-party payment processors, you will need to log in to your account on the payment processor's website and issue a refund from there.
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