Reduce Spam Entries on Marketing 360® Forms

Reduce Spam Entries on Marketing 360® Forms

If you receive a lot of spam entries on forms built within Marketing 360®, then you can prevent spammers and bots from submitting your form by adding a required Number field. This involves creating a new "Number" field on your form that asks users to enter a single digit from 0-9 to prove that they are human. This step often confuses spambots, so this is an easy way to cut down on fraudulent form submissions.

 

Enable reCAPTCHA

You can reduce spam form submissions by enabling reCAPTCHA on your forms. Note: reCAPTCHA will be automatically be turned on for any form with a Credit Card field, and cannot be turned off. This is to protect customer’s credit card information.

To set up reCAPTCHA:

  1. Navigate to the Forms app, and select the form that you'd like to edit.
  2. Select the Settings tab at the top of the page.
  3. Select the button labeled Enable reCAPTCHA.
  4. Click Save at the bottom of the section.
    Screen_Shot_2023-03-09_at_4.04.42_PM.png

 

Create an Anti-Spam Form Field

Navigate to the Forms app, and select the form that you'd like to add the anti-spam field to (or, create a new form).

  1. Select the Add Field button.
    Screen_Shot_2022-02-16_at_4.16.44_PM.png
  2. On the pop-up that appears, open the drop-down menu and select Number.
    Screen_Shot_2022-02-16_at_4.21.19_PM.png
  3. Set the field label to "To prove you're human, please enter a one-digit number" or something similar.
  4. Scroll down to the section labeled Form Field Validation Rules, and click to expand it.
  5. Check the box labeled Required.
  6. Enter the number "1" in both the Max Length and Min Length fields.
  7. Under Custom Error Message, enter a message that will appear when a user does not fill out the field correctly. For example, "Please try again."
    Screen_Shot_2022-02-16_at_4.27.44_PM.png
  8. Optional: If you're familiar with regular expressions, you can place additional restrictions with a Pattern.
    Example patterns:
    If the only answer you want to accept is "7" you could enter this pattern: /^(7)$/
    If you're looking for specific state(s), you can use this pattern, separating the different options with a bar ( | ). Capitalization doesn't matter: /(?i)\b(?:Texas|TX)\b/
  9. Click Save Changes.

    • Related Articles

    • Create a New Form

      Marketing 360® lets you create and manage forms for your business. This article will explain the creation process, as well as how to edit the forms you've already made. For most forms, it is a good practice to connect them to the CRM as you create ...

    • View Form Submissions

      The submissions page on the Forms app lists all submissions to the form. When in the Forms app, you can navigate to your form submissions by clicking the Submissions tab. You will see a list of all successful form entries. To view a user's full form ...

    • Forms Overview

      Marketing 360® Forms gives you the power to build user-friendly forms that can do more than just collect a name, email, and message from your users. Build customized forms with fields that cater to your needs. Add users that fill out your form ...

    • Edit Your Form's Settings

      Use the Form Settings tab at the top of a form to configure the additional settings. Form submission settings You can manage your form's submission settings under the section labeled After someone completes this form. Click the Enable reCAPTCHA ...

    • Duplicate a Form

      You can copy an existing Marketing 360® form by duplicating it within the Forms app. To duplicate a form, navigate to the Forms app and the steps below: Click the overflow menu beside the title of the form you'd like to copy, then select Duplicate ...