- Once your subscription is cancelled, you will lose access to all of the Apps on Marketing 360®.
- Once your website hosting subscription is cancelled, your website will be taken offline.
- If you want to save any of your website's content or images, then you will want to save those assets prior to cancelling.
- If you wish to move your website to a new host, then you should ensure that you have a plan for building it on the new platform. If you have a website on UXi® or Websites 360®, there is no functionality to obtain FTP Credentials or cPanel access, so you will not be able to "port" your website as-is to a new host.
- If you have already built a new website on a different platform, then you will want to log in to your domain registrar to point your domains to the IP address of the new platform.
- If you move your website to a new host, or point your domains away from your website, you will still need to cancel your website hosting subscription if you no longer wish to be charged.
Cancel or Archive Your Marketing 360® Account or Website Subscription
If you would like to archive cancel your account with Marketing 360®, then you can do so via your Marketing 360® account dashboard.
NOTE: If you are on a Marketing 360® Marketing plan and you would like to downgrade or close your account, you will need to contact your Success Manager to learn about your options.
You can close your account fully, or "archive" your data for a small yearly fee, in the event that you want to reactivate your account in the future.
Cancel your subscription
For customers on self-managed plans, you may follow these steps to close your Marketing 360® Account. If you do not have these options in your account dashboard, please skip ahead to the section about being unable to cancel through the dashboard.
- Login to app.marketing360.com. under an Owner or Admin user account.
If you don't recall your password, please click "Forgot Password" to receive a password reset link via email. More info on troubleshooting lost passwords. - Click the profile icon in the top right corner, then select My Profile from the drop-down menu.
- Click on Billing Information from the left-hand menu.
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At the bottom of the page, click the Close Account button. This will show you your options for downgrading or canceling an account.
- Follow the on-screen prompts to complete the cancellation. While completing the prompts, you will be prompted with the option to downgrade to the Lite plan, which allows you to archive your account data.
Archive your account data
When canceling a subscription, you have the option to keep your data archived in our system by downgrading to the Lite plan $12/year. Your website will be shut down and your access to Marketing 360® will be revoked, however, our system will store your website and account data for as long as the Lite subscription is active. If you would like to reactivate your subscription, then you can log back in to your Marketing 360® account and follow these steps to upgrade to a subscription; your website and account data will return to your account.
To activate the Lite plan to archive your account data, follow the steps in the section above, and make sure to select the Lite plan.
If you are unable to cancel through your dashboard
If you do not have the options outlined above in your Marketing 360® dashboard, then you can contact our Support Team to downgrade or cancel your account. To submit a cancellation or downgrade request, please send an email to support@marketing360.com with the following information:
- Your Account Number (If you cannot find your Account Number, you can provide your Business Name or Website)
- The date when you would like to cancel or downgrade (i.e. in 30 days, or prior to a specific renewal date).
Please note:
- All cancellation requests must be received in writing, prior to the cancellation date. Per our Terms of Service, we do not issue refunds after the renewal date has passed.
- If you have signed up for Marketing 360® under a 6-month contract, then you will not be able to cancel until after the 6th monthly payment is completed. Subscriptions do not auto-expire or auto-downgrade after the contract ends.
Things to keep in mind before cancelling
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